Sonder Holdings Inc. Announces Security Incident with Guest Reservation Database
- Sonder.com username and encrypted password
- Full name, phone number, date of birth, address, email address
- Certain guest transaction receipts, including the last 4 digits of credit card numbers and transaction amounts
Dates booked for stays at a
- Launched a dedicated page at blog.sonder.com for guests who have questions about this incident.
Sonderwill be notifying and making services available to guests whose information was involved in this incident, such as credit monitoring, identity protection, or WebWatcher services, which includes monitoring of internet sites where personal information may be shared and generates an alert to the guest if evidence of their personal information is found.
Guests who believe their information may have been involved in this incident can email firstname.lastname@example.org or can call 1-855-504-2761 (
U.S., Canada, Mexico) or +44 20 7570 0344 ( Europeand all other regions) to access the provided services.
This press release includes statements which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events that may not prove to be accurate. These statements include, but are not limited to, express or implied forward-looking statements relating to our expectations regarding our ability to contain and assess the IT security incident, our ability to protect guest information, and the impact of the IT security incident on our employees, guests, third parties, operations and financial results. These statements are neither promises nor guarantees, but are subject to a variety of risks and uncertainties, many of which are beyond our control, which could cause actual results to differ materially from those contemplated in these forward-looking statements. Investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Factors that could cause actual results to differ materially from those expressed or implied include the ongoing assessment and currently uncertain scope and impact of the IT security incident, legal, reputational, operational and financial risks resulting from this and any future IT security incidents, the effectiveness of business continuity plans during IT security incidents, and the other factors discussed in our Quarterly Report on Form 10-Q for the quarter ended
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